International shipping
We currently ship orders in 2 geographic zones :
- Europe
- Middle-East
Other geographic zones will be added soon : Africa, Asia (India and Pakistan, ...) and America.
Please contact us if you already wish to be delivered to these zones. We will find a tailor-made solution for your destination.
At this time, due to the Brexit context, we do not ship to United Kingdom (UK).
Please contact us if you still wish to be delivered to the UK. We will find a tailored solution of shipping.
Delivery time
All orders are processed within 1 to 2 business days after receiving your order confirmation email.
You will receive another email when your order ships.
The estimated delivery time of your order depends on the geographic zone :
Shipping fees
As soon as your order exceeds a minimum purchase threshold, shipping fees are offered. These minimum thresholds depend on the geographical area of delivery and are indicated below.
For Europe :
For the Middle-East :
For orders below the minimum thresholds, shipping fees are indicated below.
For Europe :
For the Middle-East :
Order tracking
Once your order has been dispatched, you will receive an email from us which will include a tracking number that you can use to follow the progress of your package in live and real time.
Carriers
We use the following carriers :
- For Europe: GLS, FedEx, UPS, DHL or DPD
- For the Middle-East: GLS, FedEx, UPS or DHL
Wholesale orders
For all orders of large quantities, the shipping costs will be calculated according to the weight of the package during the ordering process.
Refunds & returns
We accept returns up to 7 days after delivery, if the item is unused and in its original condition. We will refund the full order amount minus the handling and shipping charges.
In the event that your order arrives damaged in any way, please contact us as soon as possible with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please contact us via our Contact form
See full details in our Terms and Conditions