Shipping fees are offered on orders above 70€

Last Updated Date : 1st September, 2022

These Terms and Conditions (referred to as "Terms" or "Conditions") contains very important information regarding your rights and obligations, as well as conditions, limitations and exclusions.


{1} Acceptance of Terms

1.1 These Terms apply to the purchase of products and services through oriental-collection.com (referred to as "Oriental Collection", "us", "we", "our" or "Website" as the context may require).

1.2 By accessing or using any part of our Website, you agree to be bound by these Terms and Conditions. "You" and "your" refers to any individual, company or other legal entity accessing or using our Website.


{2} Access to our Website

2.1 Oriental Collection shall not be held responsible if, due to a force majeure event (maintenance, security update, computer server failure, etc.), the website is unavailable at any time or for any period.

2.2 You are responsible for ensuring that any person accessing the Website through your internet connection is informed of these Terms and complies with them.


{3} Order acceptance and cancellation

3.1 By placing an order on our website, you accept these Terms and Conditions.

3.2 Some of our products may have limited quantities and are subject to availability. We reserve the right to limit quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address.


{4} Prices

4.1 All prices displayed on this Website are the prices in effect at the time the order is placed.



{5} Payment

5.1 We accept payments by debit and credit cards (commonly referred to as "credit cards").

5.2 Payments on our Website are secured by Paypal and Stripe technologies.

5.3 You represent and warrant that :
- the credit card information you supply to us is true, correct and complete,
- you are duly authorized to use such credit card for the purchase,

5.4 Your security is important to us : we never store your credit card information on our Website.

5.5 5.5 Online payments are made through a secure payment platform (Paypal or Stripe) where your information and credit card details are always encrypted during the payment process. The Paypal and Stripe payment platforms are PCI compliant, ensuring that your information is processed in accordance with the highest security standards.

5.6 We accept different currencies for payment. In the event of significant changes in exchange rates, we reserve the right to adjust the conversion rates applied to the prices of our products and services.

5.7 We could accept, at our sole discretion, other means of payment (such as bank transfer, Western Union, MoneyGram, ...)


{6} Shipment and delivery

6.1 Shipping charges are the expenses we incur for processing, handling, packaging, and delivering your order.

6.2 If you reach a specific purchase amount, we bear the cost of shipping charges at our expense. It is what we call "offered shipping".

6.3 You agree to provide us current, complete and accurate address so that we can ship correctly your products. It is highly recommended to add your mobile phone number to be contacted by the shipping carrier before delivery.

6.4 Delivery dates are estimates and can only be guaranteed within +/- 2 days. We cannot be held responsible for delivery delays.

6.5 To track your shipment, we will provide you a tracking link for your package. This link will redirect you to a website owned by the carrier and will allow you to track your package in real time.


{7} Return policy, exchanges, refunds and credit slips

7.1 We accept product returns under the following conditions:
- the return must be requested within 7 days of delivery
- the products must be returned in their original condition and packaging, unused items.

7.2 Due to hygiene reasons, we are unable to accept the return of underwear when removed from their original packaging. There is no exchange accepted, for any reason.

7.3 To ask for a return, please visit the contact page of our Website : https://www.oriental-collection.com/en/contact-us
Enter your email address in the dedicated field. Then enter the product(s) you want to return us and provide your order number. Finally, click on the button 'Send'. You will receive an automatic confirmation email.

7.4 We will contact you within 2 business days after the submission of your request. If your return request meets the requirements (mentioned above), we will provide you by email the return address for your products.

7.5 Then you will have to ship your products to the address provided by email using a reliable carrier (UPS, DHL, FEDEX, GLS, DPD, ...) and cover the return costs.

7.6 Upon receipt of your products, we will proceed to the refund of the returned products. Your refund will be credited back to the same payment method used for the initial purchase on our Website.

7.7 If you are not completely satisfied but do not wish to return your products (for example: some of our customers prefer to resell the products on second-hand websites or apps such as Vinted or similar), you can contact us to obtain a credit slip. Your satisfaction remains our priority and we would be happy to find a solution and a fair compensation for you.


{8} Accuracy of information

8.1 Oriental Collection takes every care and precaution to ensure that information published on this Website is accurate when posted and regularly updated.

8.2 Although Oriental Collection makes reasonable efforts to ensure that the content of this Website is accurate and up-to-date, there may be information that contains typographical errors or inaccuracies. We reserve the right to correct any errors, inaccuracies, or omissions.

8.3 We have made every effort to display the colors and images of our products as accurately as possible, but we cannot guarantee that the display of colors on your screen will be as accurate as reality.



{9} Comments and other submissions

9.1 If you post comments on our Website, you agree that these comments may be distributed and/or translated.



{10} Update

10.1 We reserve the right, to update or change any part of these Terms without prior written notice.

10.2 Any changes to the Terms will be in effect as of the "Last Updated Date" referenced on our Website.


{11} Intellectual property

11.1 All materials, content and forms within the Website are the intellectual property of Oriental Collection and may not be copied, reproduced, distributed.


{12} Privacy

12.1 We respect your privacy and are committed to protecting it.

12.2 Our Privacy Policy governs the processing of all personal data collected from you in connection with your purchase of products or services through our Website.

12.3 To view our Privacy Policy, please visit : https://www.oriental-collection.com/en/content/6-privacy-policy


{13} Third-party links

13.1 Some hyperlinks contained in this Website will direct you to other websites that are not under the control of Oriental Collection. Oriental Collection disclaims any responsibility for the
content of these external websites, as they are independent of our control and responsibility.


{14} Prohibited uses

14.1 You are prohibited from using our Website or its content :
- to infringe or violate our intellectual property rights,
- to transmit false or misleading information,,
- to engage in spam, phishing, ...
- for any unlawful purpose,

14.2 We reserve the right to terminate your use of our service for violating any of the prohibited uses.

14.3 You may not use our service and products for any illegal or unauthorized purpose or violate any laws in your jurisdiction.


{15} Limitation of liability

15.1 By using our Website, you acknowledge that our sole and maximum liability, for any reason whatsoever, and your sole and exclusive remedy for any cause whatsoever, shall be limited to the actual amount you have paid for the products and services you have ordered through our Website.

15.2 You acknowledge that Oriental Collection (its directors, officers, employees) as well as its affiliated companies, agents, subcontractors, suppliers or service providers will not be liable for
any injury, loss, claim or any direct or indirect damage of any kind.


{16} Governing Law and Jurisdiction

16.1 These Terms and Conditions are governed and interpreted in accordance with the laws of the United Arab Emirates (UAE).

16.2 Any ambiguities in the interpretation of these Terms shall not be construed against the drafting party.

16.3 These Conditions are governed by the laws of United Arab Emirates (UAE) and you agree that UAE courts shall have exclusive jurisdiction in any dispute.


{17} Termination

17.1 If you do not comply with a provision of these Terms and Conditions, we may deny you access to our services (or a part of them).


{18} Contact and company information

18.1 If you have any questions about these Terms, you can send us a message using our contact page : https://www.oriental-collection.com/en/contact-us

18.3 Oriental-Collection.com is operated by the registered company in Ajman Free Zone Authority under license number 2011-9710503 and located in :
AFZ Building C1
13th floor, CWC 2
Ajman
United Arab Emirates